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Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence

By Ching M. Chang
Hardcover
$167.95
By Ching M. Chang
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The ultimate instructional guide to achieving success in the service sector

Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scienti...

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