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Serviceology for Services: 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings

By Takeshi Takenaka (Editor), Spring Han (Editor), Chieko Minami (Editor)
eBook
$54.99
By Takeshi Takenaka (Editor), Spring Han (Editor), Chieko Minami (Editor)
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This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.

The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering an...

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