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SERVICES MARKETING: PEOPLE, TECHNOLOGY, STRATEGY (NINTH EDITION)

By Jochen Wirtz, Christopher Lovelock
Paperback
$59.90
By Jochen Wirtz, Christopher Lovelock
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Services Marketing: People, Technology, Strategy is the ninth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media, and case examples.This book takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. It features cases and examples from all over the wo...

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