Shift: Transform Motion into Progress in Business

As organizations around the world do their best to deliver meaningful, effective, and efficient customer experiences, many are encountering difficulty translating their actions into progress. These businesses find that, despite a plethora of initiatives, programs, and plans, inclusive and excellent customer service remains stubbornly out of reach.



In Shift: Transform Motion into Progress in Business, chief strategy and marketing officers at Merkle and dentsu offer business leaders a practica...