Shutting Up: Listening to Your Employees, Leading by Example, and Maximizing Productivity

Hey, manager: please shut up already! Too many new managers, often promoted from the best of the front-line workers, lack the basic ability to interact effectively—speaking when they should be listening, and listening… well, not much. And when it comes to more advanced skills like improving worker performance, maximizing productivity, handling customers, and driving real success with their products, all bets are off. With no real background or training in management skills, today’s managers...