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Small Motor Carriers: Customer Service

By Timothy D. Brady
eBook
$1.99
By Timothy D. Brady
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So what constitutes five star, superior customer service in the trucking industry? When a satisfied shipper congratulates you on that 'great outcome.' But those great outcomes don't come easy. The pressure to meet each drop-dead deadline is on you, the owner-manager, as the 'truck stops here' blame or praise becomes reality on a daily, weekly, monthly basis.

You determine when the weather's too bad to risk your drivers, your trucks and the shippers' livelihoods. You make the decisions for h...

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