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Sorry About the Wait

By Eduardo J. Estrada
eBook
$9.99
By Eduardo J. Estrada
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Are you tired of hearing the phrase "Sorry about the wait" from service staff? Do you want to accelerate the time from order to service delivery while also improving customers' experience? If so, then SORRY ABOUT THE WAIT is the book for you.

In this practical guide, experienced industrial engineer, Eduardo J. Estrada, shares proven Lean Manufacturing concepts and tools that can be applied to hospitality and small business processes to reduce wait times and enhance customer satisfaction. Wi...

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