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Stellar Customer Service: Training Library Staff to Exceed Expectations

By Mou Chakraborty (Editor)
eBook
$54.85
By Mou Chakraborty (Editor)
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From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training.

Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This...

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ReferenceLibrary & Information ScienceLibrary Administration and ServicesLibrary Administration and Services - General & Miscellaneous