Order History
Premium Membership & Rewards
Help Center / FAQ
Stellar Customer Service: How to Keep Them Coming Back for More
Audiobook
$24.99
Premium Members save an extra 10% and all Members collect stamps to save with Rewards. 10 stamps = $5.Learn More
Not eligible for purchase using B&N Audiobooks Subscription credits
In stock
This item is currently out of stock online.
Not Eligible for Free ShippingSelect a store to view item availability.
Available on compatible , the free NOOK App, and in My Digital Library
NOOK App
Download NOOK app
NOOK Devices
NOOK eReaders
- NOOK GlowLight 4 Plus
NOOK Tablets
- NOOK 9" Lenovo Tablet
- NOOK 10" HD Lenovo Tablet
- NOOK Tablet 7" & 10.1"
- NOOK by Samsung Galaxy Tab 7.0 [Tab A and Tab 4]
- NOOK by Samsung [Tab 4 10.1, S2 & E]
Free NOOK Reading Apps
- NOOK for iOS
- NOOK for Android
BN.com website
Go to your Digital Library in My Account
Limit 1 per customer
Who is the most important employee in a company? The CEO? The CFO? No. The most important employee is the customer service representative.
Customer service reps are the face of your company. They are the people that the public sees and deals with. Their attitude and behavior will dictate whether customers come back a second (or third) time.
How to understand customers How to lead and empower a customer service team How to give customers what they want The path to extraordinary service The po...
Customer service reps are the face of your company. They are the people that the public sees and deals with. Their attitude and behavior will dictate whether customers come back a second (or third) time.
You May Also Like
1929: Inside the Greatest Crash in Wall Street History--and How It Shattereda Nation
Audiobook
$26.00
or
1 Credit
1929: Inside the Greatest Crash in Wall Street History--and How It Shattereda Nation
Audiobook
$22.10
or
1 Credit
Strong Ground: The Lessons of Daring Leadership, the Tenacity of Paradox, and the Wisdom of the Human Spirit
A Dare to Lead Book
Audiobook
$20.00
or
1 Credit
Strong Ground: The Lessons of Daring Leadership, the Tenacity of Paradox, and the Wisdom of the Human Spirit
A Dare to Lead Book
Audiobook
$25.00
or
1 Credit
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
Audiobook
$17.50
or
1 Credit
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
Audiobook
$17.50
or
1 Credit
Extreme Ownership: How U.S. Navy SEALs Lead and Win
Extreme Ownership Series
Audiobook
$26.99
or
1 Credit
Buy Back Your Time: Get Unstuck, Reclaim Your Freedom, and Build Your Empire
Audiobook
$20.00
or
1 Credit
Buy Back Your Time: Get Unstuck, Reclaim Your Freedom, and Build Your Empire
Audiobook
$20.00
or
1 Credit
Becoming Legend: The Billion-Dollar Blueprint to Be a Whale in a Sea of Sharks
Audiobook
$22.00
or
1 Credit
Becoming Legend: The Billion-Dollar Blueprint to Be a Whale in a Sea of Sharks
Audiobook
$22.00
or
1 Credit