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By Abdul-Rahim Mohammed (Contribution by), Barbara Piotrowska (Contribution by), Izabela Szkurlat (Contribution by), Magdalena Szydlowska (Contribution by), Roberto Rocha Coelho Pires (Contribution by), Maria Paula Gomes dos Santos (Contribution by), Beatriz Brandão (Contribution by), Luiza Gomes Luz Rosa (Contribution by), Sergio A. Campos (Contribution by), Taly Reininger (Contribution by), Gianinna Muñoz-Arce (Contribution by), Cristóbal Villalobos (Contribution by), Mitzi Duboy Luengo (Contribution by), Elizabeth Pérez Chiqués (Contribution by), Oliver Meza (Contribution by), Anat Gofen (Contribution by), Elise Massicard (Contribution by), Subodh Wagle (Contribution by), Sneha Swami (Contribution by), Paulina Yunuén Guzmán Linares (Contribution by), Ayesha Masood (Contribution by), Ronan Jacquin (Contribution by), Rik Peeters (Editor), Gabriela Lotta (Editor), Fernando Nieto-Morales (Editor)

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Overview

In this book, street-level bureaucracy scholars from South Asia, sub-Saharan Africa, the Middle East, and Latin America analyse the conditions that shape frontline work and citizens´ everyday experience of the state.

Institutional factors such as political clientelism, resource scarcity, social inequality, job insecurity, and systemic corruption affect the way street-level bureaucrats enforce rules and implement policies. Inadvertently, they end up implementing inequities in citizens’ acces...