Proven techniques for dealing with workplace issues successfully
Do you dread going to work? Dealing with pestering coworkers, unmanageable managers, angry clients can take its toll on your job performance. And in these difficult economic times, no one can afford to lose their jobs.
In Surviving the Toxic Workplace, syndicated author and psychotherapist Linnda Durre teaches you how to pinpoint and treat these office maladies with effective communication and conflict negotiation techniques that are sure to bring you peace of mind and peace at work.
Surviving the Toxic Workplace shows you:
- Why these office conflicts erupt
- How to identify and treat the 12 most common types of toxic co-workers, situations, and environments
- The seven components of effective communication techniques you can use in various situations
- How to deal with different conflict styles
Don't let office conflicts drain you of energy or interfere with your job performance. Treat the malady before it gets out of hand with Surviving the Toxic Workplace.
|Publisher:||McGraw-Hill Professional Publishing|
|Product dimensions:||5.90(w) x 8.90(h) x 0.70(d)|
About the Author
Linnda Durre’, Ph.D., is a psychotherapist, business consultant, national speaker; magazine, Internet, and newspaper columnist; and television and radio talk show host, consults and speaks to businesses, companies, and corporations. She hosted and co-produced two live call-in TV shows: "Ask The Family Therapist," on America's Health Network, a national cable TV station associated with the Mayo Clinic which aired from Universal Studios, Orlando; and "Personal Success Hotline with Dr. Durre'," on a PBS affiliate, and three radio shows. She has spoken to hundreds of groups and given interviews on Oprah, 60 Minutes, The Today Show, The O'Reilly Factor, Canada AM, Daytime, Fox, CBS, NBC, ABC, and Good Morning America, among others, and she has been interviewed, quoted, and/or cited in Forbes, Wall Street Journal, Investors Business Daily, Inc. Magazine, Business Week, Law Office Administrator, New York Times, LA Times, Christian Science Monitor, USA Today, Orlando Magazine, Toronto Globe & Mail, Pasadena Star News, Argus Leader, San Diego Union and Tribune, Atlanta Journal Constitution, Orlando Business Journal, Orlando Sentinel, Seattle Daily Journal of Commerce, San Francisco Chronicle and Examiner, Pacific Sun, San Antonio Light, Florida Magazine, and Parade. She has written for Forbes Online, AOL, Monster, Yahoo, Orlando Business Journal, American Cities Business Journals, Brentwood News, and in her column at eBossWatch on coping with difficult bosses.
Table of Contents
Part I Staff Infections: What They Are and How They Hurt You, Others, and Your Company
Chapter 1 Why Surviving the Toxic Workplace Can Help You, the Economy, and the World 3
Chapter 2 Are You in a Toxic Company Dealing with Toxic Co-Workers? 6
Chapter 3 Staff Infections: The Negative Effects They Have on a Company 9
Chapter 4 When Human Motives Turn Negative: Know Your Own Motives and Those of Others 15
Chapter 5 Everyone Has Positives and Negatives: Know and Accept Yours and Others' 23
Part II Communication and Relationships: Techniques to Get It Right
Chapter 6 Good Business Relationships Are Built on Trust, Honesty, and Open Communication 29
Chapter 7 Know and Align Your Attitude, Intentions, and Hidden Agendas 31
Chapter 8 Eliminate Weasel Words and Escape Clauses 34
Chapter 9 Recognize and Interpret Body Language 37
Chapter 10 Your Voice Is a Communication Tool 40
Chapter 11 Motivating Your Co-Workers to Change 43
Chapter 12 Four Different Intentions of Communication: Win/Win, Win/Lose, Lose/Win, and Lose/Lose 45
Chapter 13 Four Types of Behavior: Assertive, Aggressive, Passive-Aggressive, and Passive 48
Chapter 14 Preparation for Effective Discussion: Visualization, intention, and Rehearsal 51
Chapter 15 Speaking and Writing, Two Vital Keys to Communication 54
Chapter 16 Active Listening, Paraphrasing, Calling a Process Shot, and Agreeing to Disagree 58
Chapter 17 "The Sandwich": Giving Difficult Feedback with Care 63
Chapter 18 Forewarned Is Forearmed: Best Scenario to Worst Scenario 71
Chapter 19 Keep Your Expectations Reasonable and Your Hopes High 77
Chapter 20 Assertive Techniques That Give You Power 79
Part III Staff Infections: How to Recognize and Handle Toxic People
Chapter 21 How to Deal with Toxic Co-Workers: S.E.S.S.I.O.N.: The Situation, Explanation, and Solution System in Overcoming Nuisances 91
Chapter 22 The Socially Clueless 95
Chapter 23 The Work Interferes 106
Chapter 24 The Uncommitted 122
Chapter 25 The Angry Ones 128
Chapter 26 The Politically Incorrect 134
Chapter 27 The Victims 143
Chapter 28 The Rescuers 156
Chapter 29 The Saboteurs 161
Chapter 30 The Politicians 175
Chapter 31 The Sexually Suggestive 182
Chapter 32 The Obsessives 194
Chapter 33 The Addicts 202
Chapter 34 The Workplace Environment 210
Part IV Staff Infections: What to Do After a Confrontation
Chapter 35 How to Heal Yourself After a Confrontation 215
Chapter 36 How to Heal Co-Workers After a Confrontation 221
Chapter 37 What to Do If You Need Help from HR or Management 223
Chapter 38 What to Do If Administration and HR Don't Do Their Job 225
Chapter 39 Summary and Conclusion 238
Most Helpful Customer Reviews
This book would be great if you worked in a larger company with an HR Department. I got this book thinking it might help me dealing with my boss. Well if focuses on dealing larger companies that have HR departments and supervisors. If you work for a small company where the boss is the owner and there is no HR Department, well this read is NOT for you. Got an annoying coworker or supervisor GREAT READ. Got a toxic boss/owner/VP move on.
The good was a quick read, but there were a lot of generalizations and lables presented that seemed to try to capture too much or over simplifies behavior, and in the process this book fell short in describing other types of critical and toxic behaviors. There is a lot more to dysfunctional workplace behavior that becomes a cultural and political dynamic that can't be simplified into a series of lables nor can the behaviors be addressed as easily as suggested. As an organizational psychologist this book doesn't really resonate well at all and seems to be overly simplified, which is good and valuable for those looking for that - it's just not as useful for those that work in the field.
When people are struggling with a difficult boss or co-worker, it can be emotionally draining and even overwhelming. It can also be extremely confusing. What is going on? Why are these people behaving the way they do? How might I be contributing to the problem? What are my options, and what are the risks and benefits of each one? People with work-related "people problems" need their thinking stimulated--and Linnda Durre does exactly that in this very helpful book. Conceptually, she offers numerous ideas and concepts, often explaining complex things in simple, easy-to-understand ways. Strategically, she identifies the many options that are available, and helps readers choose the best. And even though her book tackles a serious topic, she often writes with humor and wit. I found her sketches of toxic types to be especially enjoyable and would suggest that she one day expand that portion into a separate book that might be titled "A Taxonomy of Toxic People and How to Deal With Them." Dr. Mardy Grothe
This advice book on Surviving the Toxic Workplace is a treasure. It is clear, simple, and practical. It is also brief and to the point. It does not waste time or words. Furthermore, it is well organized, so you can go right to the situation facing you. From clerks all the way up the ladder to presidents and CEO's, this book can transform how we work and live. Linnda Durré has a Ph.D. degree after her name, but she does not speak or write like an academic. She speaks and writes in plain English. She also knows of what she speaks and writes. She has been there; she's seen it; she's experienced it. And she nails it. Most importantly, she gives good, practical advice that works and that can be put into practice instantly No wonder that she knows how to communicate effectively: she's a psychotherapist, business consultant, columnist, corporate trainer, and international speaker. She's also a TV and radio talk show host and she's appeared on top TV programs like Oprah, 60 Minutes, GMA, Today, and O'Reilly, and in major publications like Forbes, Inc Magazine, and Fins (WSJ). Finally, she's also fun to read and hear because she has a great sense of humor. This book can help individuals and companies to become happier, more productive entities, make more money, and contribute positively to the world, as well as avoid costly law suits and bad publicity. I highly recommend this book. Rolf Gompertz, educator and author of several books, including SPARKS OF SPIRIT: How to Find Love & Meaning in Your Life 24 Hours a Day. He was a director of Media Relations for NBC and a UCLA Extention instructor.
As a former supervisor and manager for many years with a major international telecommunications supplier, I highly recommend Dr. Linnda Durre's book to those with many years of experience as well as to those new to management, and in H.R. It's a down to earth approach, with plenty of common sense, and excellent suggestions. Her book offers a "How To Handle the..." for graduates just starting their careers in industry.
We often feel very alone -- and very helpless -- when a difficult boss or coworker creates tension in the office or even makes it impossible to do our jobs. Linnda Durre's "Surviving the Toxic Workplace," however, shows us how wrong that perception is. With pinpoint precision, Durre lays out every imaginable workplace personality, the factors that drive their behavior, and exactly what to do to improve your relationship with them. From "Bonnie the Bossy One" to "Donald the Dealmaker" to "Vicki the Victim," the descriptions of these types of officemates resonate with everyday experiences. They're also laugh-out-loud funny, in many circumstances, and guide the reader step-by-step how to deal with colleagues' weaknesses while also complimenting their strengths. Most impressive about Durre's book is how easily its advice transfers to "real life" situations that have nothing to do with work. These difficult personalities can be found among acquaintances, friends and family members alike. How many times do we encounter "Viola the Verbal Attacker" around the Thanksgiving dinner table? Or "Monty the Money Borrower" at a summertime family reunion? Even our own siblings or parents can be "Pam the Passive-Agressive" or "Ben the Brownnoser!" "Surviving the Toxic Workplace" will help you survive the game of life -- it's a must-read.