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Tact.

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Nobody taught you this.

Not how to disagree without damaging the relationship. Not how to say something hard with kindness. Not how to sit with someone who is hurting without immediately reaching for a solution. Not how to say no without a paragraph of apology for the simple fact of having limits.

Tact is not a personality trait. It is a skill. And this book is the communication class you never got.

Tact: The Art of Saying the Right Thing, at the Right Time, in the Right Way is a warm, practic...