Tactical Communication, Third Edition: Effective Interaction Tools for First Responders

A guide to more effective community policing. Understanding and positively interacting with people encountered on calls is the key to safe, successful outcomes for first responders. What you say and how you say it will directly impact citizen responses to questions, commands, and even your authority. The difference between first responders' worldviews and those of people in under-resourced service areas poses a great challenge. For people in poverty, hidden rules governing behavior, communi...