Talent Keepers: How Top Leaders Engage and Retain Their Best Performers

Talent Keepers: How Top Leaders Engage and Retain Their Best Performers

by Christopher Mulligan, Craig Taylor


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Product Details

ISBN-13: 9781119558248
Publisher: Wiley
Publication date: 04/16/2019
Pages: 192
Sales rank: 211,749
Product dimensions: 6.20(w) x 9.10(h) x 1.00(d)

About the Author

CHRISTOPHER MULLIGAN is the Chief Executive Officer of TalentKeepers. He has over 30 years of experience in the human resources industry, the majority of which has been in the employee engagement, selection, assessment and retention arena. Mulligan co-founded TalentKeepers in 2000, an organization dedicated to the issue of employee engagement and retention.

CRAIG R. TAYLOR is a former Vice President, Client Services with TalentKeepers. He joined the organization in 2002, developed and led the client services team, and retired from full-time work in 2017. Taylor is a well-known leader, speaker and writer in the areas of corporate training, organizational development and performance improvement.

Table of Contents




Energizing a Changing Workplace

Blink, and Your Staff Has Changed

Embracing the Data (and Everything After)

The Confluence of Generations

“Begging Them to Stay”

Good Leadership Still Wins

Building a Winning Strategy

Chapter 1 Engaging Your Talent Is a Business Imperative

The True Cost of Turnover

Leadership as a Market Advantage

Introducing the Leader Engagement Index


Chapter 2 What Engages People at Work?

The Tipping Point

I Don’t Need No Satisfaction

The Four Drivers of Employee Engagement

The Four Drivers and the Leadership Engagement Index

Chapter 3 Leaders and Their Impact

The Case for a Focus on Leadership

Why Focusing on Leaders Gets Results

Best Boss/Worst Boss

Leaders Underestimate Their Impact

Different Background, Different Response

Commit, Engage, Excel

Chapter 4: Communication: The Lubricant of Change

Blaming Up

What Not to Do

What to Do: Sharing Down

Chapter 5: Solving the Career Growth Dilemma

Recognize the Right Way

Trust Each Other with Your Careers

Shifting Career Aspirations

The Stay Interview

Career Growth and Accountability

Job Stratification

WOWs, Wet Socks, and Snorkels

Chapter 6: New Rules for Building a Leadership Team

The Fish Rots

Promote for More Than Just Job Skill

Measuring “Will Do” and “Can Do”

Chapter 7: Creating an Engagement and Retention Culture

Can You Fix Culture?

Communication Is Still the Key

Creating the Culture

Chapter 8: Building the Business Case for Engagement and Retention

Where’s the Money?

Finding the Money

Spreading the Impact

Building a Winning Strategy

Appendix: TalentKeepers Engagement and Retention Solutions

TalentKeepers Experience and Capabilities

Commit, Engage, Excel

About the Authors

Christopher Mulligan, Chief Executive Officer, TalentKeepers

Craig R. Taylor, Vice President, Client Services, TalentKeepers

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