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The Agenda: What Every Business Must Do to Dominate the Decade (Abridged)
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New rules for the new game:
the ideas that every business needs to win in the customer economy
In The Agenda, Michael Hammer shows companies how to prosper in today's world of slow growth, fierce competition, and enormously powerful customers. The winners in this extraordinarily difficult environment-companies like IBM, Duke Power, Progressive Insurance, and GE-succeed through superior operations. Their costs are lower and their quality higher than their competitors'; they get new products to...
the ideas that every business needs to win in the customer economy
In The Agenda, Michael Hammer shows companies how to prosper in today's world of slow growth, fierce competition, and enormously powerful customers. The winners in this extraordinarily difficult environment-companies like IBM, Duke Power, Progressive Insurance, and GE-succeed through superior operations. Their costs are lower and their quality higher than their competitors'; they get new products to...