The Basics of Performance Measurement

You can't understand, manage, or improve what you don't measure

While every smart executive now knows the truth of those words, perhaps more so than anyone, it was Jerry Harbour who turned that adage into a science. Originally published in 1997, The Basics of Performance Measurement helped pioneer the science of performance measurement and continues to serve as an industry standard.

Yet, despite the book's continued relevancy, Harbour is once again stepping ahead of the curve to fully update...