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The Coaching Survival Guide

By Skilled And Thrilled
eBook
$4.99
By Skilled And Thrilled
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The success of any call center hinges on the proficiency and motivation of its agents. Well-coached agents are not only more confident and competent, but they also contribute to a positive customer experience, which is critical in today's competitive market. Effective coaching and development help agents master the skills necessary to manage customer interactions adeptly, meet performance targets, and adapt to the evolving demands of the job.

This eBook is designed to provide you with practi...

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