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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
By Volker Hildebrand, Reza Soudagar, Vinay Iyer
Narrated by: Not Yet Available
Unabridged — 8 hours, 44 minutes
Audiobook
$19.99
By Volker Hildebrand, Reza Soudagar, Vinay Iyer
Narrated by: Not Yet Available
Unabridged — 8 hours, 44 minutes
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“This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It's more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You've spent way too much time reading this endorsement. Read the book instead. It's so worth it.”
-Paul Greenberg, author of CRM at the Speed of Light
“To differentiate yourself and delight your customers, you must manage...