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The Customer Signs Your Paycheck

By Frank Cooper
eBook
$18.00
By Frank Cooper
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Positive Service Gets Positive Results—Every Time!

Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists—and send your business spiraling.

The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the...

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BusinessMarketing & SalesPublic RelationsCustomer Service