Table of Contents
Excellence Dividend: The Scheme
The Pitch: Excellence, Now More Than Ever xiii
Excellence Dividend: The Plot xxiii
Organizing Principle I xxxiii
Organizing Principle II xxxv
Section I Execution
1 Execution, First Among Equals 3
Section II Excellence
2 Excellence is the Next Five Minutes 27
3 Culture, The Sine Qua Non 59
4 The Trailblazers, Small-And Medium-Size Enterprises 78
Section I People
5 One More (Damn) Time: Putting People First 107
6 A Mania for Training 151
7 Tech Tsunami, White-Collar Apocalypse, The New Moral Imperative 162
8 Job Security in an Insecure World 188
Section IV Innovation
9 Whoever Tries The Most Stuff Wins, Whoever Screws the Most Stuff Up Wins 205
10 We are Who we Hang Out With 226
Section V Adding Value, a "Top Line" Obsession
11 A Passion for Design, Differentiator #1 245
12 The Relentless Pursuit Of TGRS/Things Gone Right (And Eight Other Value-Added Strategies) 265
Section VI Leadership Excellence
13 Listening, The Bedrock Of Leadership Excellence 347
14 Frontline Leadership Excellence, The Most Undervalued Asset 363
15 Twenty-Six Tactics to Spur Leadership Excellence, Guaranteed to Work 371
Epilogue: Coda 2018 449
Acknowledgments 455
Permissions 459