The First Five Minutes: How to Make a Great First Impression in Any Business Situation

"This valuable guide made an immediately favorable impression on me—I recommend it." —Letitia Baldridge
Business communications expert Mary Mitchell gives business people and job seekers everything they need to make the right first impression, whether in person—at job interviews, sales calls, or social gatherings—or via letter, fax, or e-mail. Based on Mitchell's popular corporate seminars which have been attended by employees of Arthur Young, Ritz Carlton Hotels, Merck, and other top firms,...