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The Frontline CEO: Turn Employees into Decision Makers Who Innovate Solutions, Win Customers, and Boost Profits
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Today, the pace of change is so great that no company can afford to wait to respond to new developments. You need nimble and creative problem solving, and the most intelligent and efficient decision-making doesn't come from the top-it comes from your employees on the frontlines who interact with customers and have the ability to see and respond to the shifting landscape before anyone else.
The leaders whose organizations are best able to innovate solutions, win customers, and boost profits ...
The leaders whose organizations are best able to innovate solutions, win customers, and boost profits ...
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