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The Hands-On Project Office: Guaranteeing ROI and On-Time Delivery

By Richard M. Kesner
eBook
$180.00
By Richard M. Kesner
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Economic pressures have forced IT executives to demonstrate the immediate and calculable ROI of new technology deployments. Unfortunately, existing IT service delivery often drifts without serious thought as to how process improvements could lead to higher performance and customer satisfaction. This volume offers processes, techniques, and tools that IT managers can use to improve the delivery of IT products and services. This compendium details simple frameworks, practical tools, and prove...

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