The Healthy Medical Call Center: 60 Prescriptions for Leadership, Quality, and Patient Satisfaction

Is your medical call center healthy or just surviving?

Healthcare call centers operate under relentless pressure. Staffing shortages, agent burnout, demanding patients, complex technology, and the constant need to do more with less create an environment where merely getting through the day feels like success. But survival mode isn't sustainable, and your patients deserve better.

In The Healthy Medical Call Center, industry expert Peter Lyle DeHaan, PhD, offers a better path forward. Drawing...