The How of WOW!: Secrets Behind World Class Service

by John J. Murphy

Overview

"If you ever think customers are a pain in the butt, try to do business without them."

In The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world class service. This is a book about creating raving fans—customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. John shows us to make "wowing" customers the rule, rather than the exception.

An absolute MUST HAVE for anyone that cares about their customers.

Product Details

ISBN-13:	9781608101931
Publisher:	Sourcebooks
Publication date:	01/01/2013
Sold by:	Barnes & Noble
Format:	eBook
Pages:	96
File size:	33 MB
Note:	This product may take a few minutes to download.

About the Author

John Murphy is a critically-acclaimed author, speaker and management consulting specializing in helping organization to design and implement positive change.

JOHN J. MURPHY is a highly recognized author, speaker and management consultant. Drawing on a diverse collection of team experiences as a corporate manager, consultant and collegiate quarterback, John has appeared on over 400 radio and television stations and his work has been featured in over 50 newspapers nationwide. As founder and president of Venture Management Consultants (www.venturemangementconsultants.com), John specializes in creating high performance team environments, teaching leadership and team development, and leading team kaizen events. He has trained thousands of “change agents” from over 50 countries and helped some of the world’s leading organizations design and implement positive change. John is a critically-acclaimed author and sought-after speaker. Among his other books are: Beyond Doubt: Four Steps to Inner Peace; Reinvent Yourself: A Lesson in Personal Leadership; Agent of Change: Leading a Cultural Revolution; Pulling Together: The Power of Teamwork; Get a Real Life: A Lesson in Personal Empowerment; and The Eight Disciplines: An Enticing Look Into Your Personality.