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The "How To" of Customer Service

By Management Training Australia
eBook
$2.99
By Management Training Australia
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This book covers the essentials of customer service

Chapter one: The importance of customers
Chapter two: The effect of good and bad customer service
Chapter three - Customer satisfaction and loyalty
Chapter four - Attitudes and skills for good customer service
Chapter five - Add on selling (up-selling) can be good customer service
Chapter six - Engaging with customers
Chapter seven - Dealing with complaints and difficult people
Chapter eight - Testing your customer service

Categories

BusinessMarketing & SalesCustomer Service