The Human Side of Postmortems

Imagine you had to write a postmortem containing statements like these?

"We were unable to resolve the outage as quickly as we would have hoped because our decision making was impacted by extreme stress."

"We spent two hours repeatedly applying the fix that worked during the previous outage, only to find out that it made no difference in this one."

"We did not communicate openly about an escalating outage that was caused by our botched deployment because we thought we were about to lose our jo...