The Lost Art of Listening: The Key to Opening Hearts and Minds

This book is about listening, not hearing, not waiting for a chance to react. Not just auditory perception, the mechanical vibration of air on an eardrum, but the whole human act of receiving another person, a situation, or even your own buried knowledge. Listening, as we'll explore it here, is the most undervalued human capacity. It costs nothing. It requires no technology. And its absence is behind nearly every broken relationship, failed organization, political disaster, and private hea...