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The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research

By Donna Tedesco, Fiona Tranquada
eBook
$49.95
By Donna Tedesco, Fiona Tranquada
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The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews.

As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happ...