The Most Important Conversation is the One You're Not Having

How do you have difficult conversations with YOU, family, co-workers, friends and the annoying customer service representative on the other end of the line? The tools discussed within the book, The Most Important is the One You’re Not Having create the safety to conduct these tough conversations in the heat of the moment when you do not have time to prepare. Do you really want to wait? Here among these pages you will discover proven tools that enable you to handle your anger manage your fea...