An invaluable guide to the outcome-based tools needed to helpnonprofit organizations increase their effectiveness
The Nonprofit Outcomes Toolbox identifies stages in the use ofoutcomes and shows you how to use specific facets of existingoutcome models to improve performance and achieve meaningfulresults.
Going beyond the familiar limits of the sector, this volume alsoillustrates how tools and approaches long in use in the corporatesector can be of great analytical and practical use to nonprofit,philanthropic, and governmental organizations . An outstandingresource for organizational and program leaders interested inimproving performance, there is nothing else like this workcurrently available.
- Shows how to identify and set meaningful, sustainableoutcomes
- Illustrates how to track and manage with outcomes
- Offers guidance in assessing capacity, and using outcome-basedcommunications
- Features a companion Web site with the tools found in thisbook
Providing the tools and explanations needed to achieve programsuccess, this book is a complete resource for the nonprofit,governmental, or philanthropic professional striving for greatereffectiveness in programs or organizations.
About the Author
ROBERT M. PENNA, PHD, is a researcher and consultant, a member of the Charity Navigator Advisory Panel, and one of the nation's foremost experts in comparative outcome models for the nonprofit and governmental sectors.
Table of Contents
How to Use This Book.
PART ONE: THE BASICS.
Chapter 1: Approaching Outcomes.
Outcomes: The Third Stage of Management.
The Problem Approach.
The Activity Approach.
The Process Approach.
The Vision Approach.
Chapter 2: The Language of Outcomes.
Understanding the Language.
From Funder to Investor.
From Activity to Results.
From Service to Change.
Chapter 3: The Shape of Outcomes.
The Importance of a Target.
Characteristics of Well-Defined Outcome Statements.
Bound in Time.
Bound in Number.
Narrowly Focused . . .
. . . and Doable (with a Stretch!).
Chapter 4: Finding Your Outcomes.
You Get What You Measure.
Results-Based Accountability (RBA).
A Common Outcome Framework.
Outcomes and Indicators.
PART TWO: WORKING WITH OUTCOMES.
Chapter 5: Planning with Outcomes.
Outcome Management Framework.
Chapter 6: The Capacity for Outcomes.
Another Tool: SEED.
Chapter 7: Tracking with Outcomes.
Chapter 8: Learning with Outcomes.
Data versus Information versus Knowledge.
Chapter 9: Communicating with Outcomes.
The Smart Chart.
Chapter 10: Communicating Our Outcomes.
Scales and Ladders.
The Program Results Story.
Three Core Questions: Audience, Content, and Flow.
The Story Pyramid.
PART THREE: ADVANCED TOOLS.
Chapter 11: The Power of Six Sigma.
Chapter 12: Keeping It All in Balance.
The Public Sector Scorecard.
A Governmental Scorecard.
A Social Sector Scorecard.
An OASAS Scorecard.
Chapter 13: Budgeting with Outcomes.
Chapter 14: Outcomes in Administration.
Writing the Results Description.
PART FOUR: OTHER TOOLS AND PERSPECTIVES.
Chapter 15: A Different View of Nonprofits.
Chapter 16: Thinking about Value.
Chapter 17: Building Value In.
Chapter 18: A Few Final Tools . . .
Looking for Trouble: FMEA.
Gone Fishin’: A Cause and Effect Analysis.
TRIZ: Considering the Contradictions.
One Final Tool: Process Management.
Value Stream Mapping.
Wrapping It All Up.
About The Rensselaerville Institute.
About Charity Navigator.
About the Author.
Most Helpful Customer Reviews
Dr. Penna has hit a home run with his new book, The Nonprofit Outcomes Toolbox.For years, I have been interested and experimented with implementing some form of outcome framework into the organizations I have lead. The problem is that understanding what to do is that there is a mulitude of information and respective ideologies on the subject. It is confusing and difficult to relate to the specific reality of work settings. I have learned that there is no "one framework that fits all approach" that will satisfy our needs. Rather, Penna's book proposes a comparitive appraoch which provides guidance as to what specific tool or approach would best fit the challenge. The "Toolbox" shatters traditional thinking by laying out tools dervived from the best thinking of both the nonprofit and forprofit sector in clear, interesting and absorbable formats. Very helpful and the most practical work I have read on the subject. Nonprofit leaders, will find invaluable.