ISBN-10:
1118004507
ISBN-13:
9781118004500
Pub. Date:
05/03/2011
Publisher:
Wiley
The Nonprofit Outcomes Toolbox: A Complete Guide to Program Effectiveness, Performance Measurement, and Results / Edition 1

The Nonprofit Outcomes Toolbox: A Complete Guide to Program Effectiveness, Performance Measurement, and Results / Edition 1

by Robert M. Penna
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Product Details

ISBN-13: 9781118004500
Publisher: Wiley
Publication date: 05/03/2011
Series: Wiley Nonprofit Authority Series , #1
Edition description: New Edition
Pages: 380
Product dimensions: 10.30(w) x 8.10(h) x 1.40(d)

About the Author

ROBERT M. PENNA, PHD, is a researcher and consultant, a member of the Charity Navigator Advisory Panel, and one of the nation's foremost experts in comparative outcome models for the nonprofit and governmental sectors.

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Table of Contents

Image Credits.

Foreword.

How to Use This Book.

Author’s Notes.

Acknowledgments.

Introduction.

PART ONE: THE BASICS.

Chapter 1: Approaching Outcomes.

Outcomes: The Third Stage of Management.

The Problem Approach.

The Activity Approach.

The Process Approach.

The Vision Approach.

In Summary.

Chapter 2: The Language of Outcomes.

Understanding the Language.

Shifting Perspectives.

From Funder to Investor.

From Activity to Results.

From Service to Change.

Chapter 3: The Shape of Outcomes.

The Importance of a Target.

Characteristics of Well-Defined Outcome Statements.

Positive Improvement.

Meaningful.

Sustainable.

Bound in Time.

Bound in Number.

Narrowly Focused . . .

. . . and Doable (with a Stretch!).

Measurable.

Verifiable.

Chapter 4: Finding Your Outcomes.

You Get What You Measure.

Results-Based Accountability (RBA).

A Common Outcome Framework.

Outcomes and Indicators.

Knowledge/Learning/Attitude.

Behavior.

Condition/Status.

PART TWO: WORKING WITH OUTCOMES.

Chapter 5: Planning with Outcomes.

Outcome Management Framework.

Another Approach.

Chapter 6: The Capacity for Outcomes.

Another Tool: SEED.

Chapter 7: Tracking with Outcomes.

Chapter 8: Learning with Outcomes.

Data versus Information versus Knowledge.

Chapter 9: Communicating with Outcomes.

The Smart Chart.

Chapter 10: Communicating Our Outcomes.

Scales and Ladders.

The Program Results Story.

Three Core Questions: Audience, Content, and Flow.

The Story Pyramid.

PART THREE: ADVANCED TOOLS.

Chapter 11: The Power of Six Sigma.

Chapter 12: Keeping It All in Balance.

Typical Scorecard.

The Public Sector Scorecard.

A Governmental Scorecard.

A Social Sector Scorecard.

An OASAS Scorecard.

Chapter 13: Budgeting with Outcomes.

Chapter 14: Outcomes in Administration.

Writing the Results Description.

PART FOUR: OTHER TOOLS AND PERSPECTIVES.

Chapter 15: A Different View of Nonprofits.

Chapter 16: Thinking about Value.

Chapter 17: Building Value In.

Chapter 18: A Few Final Tools . . .

Looking for Trouble: FMEA.

Gone Fishin’: A Cause and Effect Analysis.

TRIZ: Considering the Contradictions.

One Final Tool: Process Management.

Process Documentation.

Process Mapping.

Value Stream Mapping.

CONCLUSION.

Wrapping It All Up.

Appendix.

Notes.

About The Rensselaerville Institute.

About Charity Navigator.

About the Author.

Index.

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The Nonprofit Outcomes Toolbox: A Complete Guide to Program Effectiveness, Performance Measurement, and Results 5 out of 5 based on 0 ratings. 1 reviews.
Keith1 More than 1 year ago
Dr. Penna has hit a home run with his new book, The Nonprofit Outcomes Toolbox.For years, I have been interested and experimented with implementing some form of outcome framework into the organizations I have lead. The problem is that understanding what to do is that there is a mulitude of information and respective ideologies on the subject. It is confusing and difficult to relate to the specific reality of work settings. I have learned that there is no "one framework that fits all approach" that will satisfy our needs. Rather, Penna's book proposes a comparitive appraoch which provides guidance as to what specific tool or approach would best fit the challenge. The "Toolbox" shatters traditional thinking by laying out tools dervived from the best thinking of both the nonprofit and forprofit sector in clear, interesting and absorbable formats. Very helpful and the most practical work I have read on the subject. Nonprofit leaders, will find invaluable.