The Point of Entry: A Study of Client Reception in the Social Services

Few people who work in the social services would deny that the reception of those asking for help is important, and yet this process is seldom closely examined. Originally published in 1974, this book aims not only to focus attention on the problems faced by those seeking the help of a social service organisation, but also to analyse what happens and why at the point of entry.

This study analyses reception practices in four very different social work agencies. The author demonstrates that th...