The Power of Service: Service Through The Eyes Of Customers

J. E. Karp, the author of the original “McDonald’s Hands–On Business Training Program” has done it again! Embedded within the original McDonald’s training program Karp developed the concept of “promote from within” - this time, through an engaging storyline, she moves to a whole new level getting to the core of what it takes to build successful personal and professional relationships. Through the dynamic friendship of the main characters Josh and Monica, and their escapades as they decide t...