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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

By Philip Berners, Adrian Martin
eBook
$54.99
By Philip Berners, Adrian Martin
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.

Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors’ extensive backgrounds wor...

Categories

BusinessIndustriesConsumer IndustriesRecreation & Entertainment Industries - Hospitality & Tourism