The next crisis might be here now, or it might be around the corner. In The Prepared Leader: Emerge from Any Crisis More Resilient Than Before, two history-making experts in crisis leadership—James, dean of The Wharton School of the University of Pennsylvania, and Wooten, president of Simmons University—forcefully argue that the time to prepare is always.
In no other time in recent history have leaders in every industry and on every continent grappled with so many changes that have independently and simultaneously undermined their ability to lead. The Prepared Leader encapsulates more than two decades of the authors’ research to convey how it has positioned them to navigate through the distinct challenges of today and tomorrow. Their insights have implications for every leader in every industry and every worker at every level.
In their fast-reading and actionable book, James and Wooten provide tools and frameworks for addressing and learning from crises, and they provide insight into what you need to know to become a Prepared Leader, including:
The five phases of crisis management and the skills you need for each phase. They examine how the National Basketball Association and its commissioner, Adam Silver, responded to the COVID-19 pandemic.
Making the right decisions under pressure and how to avoid common mistakes. They reveal how Burger King CEO Jose Cil began planning for the aftermath of a crisis right in the middle of one.
Building a crisis leadership team and how to lead one that you’ve inherited. They detail how Wonya Lucas, CEO and President of the Crown Media Family Networks, aligned and mobilized an executive team during a time of crisis.
James and Wooten argue that—in addition to people, profit, and the planet—prepared leadership should be the fourth “P” in a company’s bottom line. They bring decades of world-renowned research on crisis leadership, diversity and inclusion, management strategy, and positive leadership to the table to help leaders better prepare themselves to lead through crises—and for whatever lies around the corner.
|Publisher:||University of Pennsylvania Press, Inc.|
|Sold by:||Barnes & Noble|
|File size:||3 MB|
About the Author
Erika H. James became the dean of the Wharton School on July 1, 2020. Trained as an organizational psychologist, James is an expert on crisis leadership, workplace diversity and management strategy. Prior to her appointment at Wharton, James was the John H. Harland Dean at Emory University’s Goizueta Business School from 2014 to 2020. An award-winning educator, accomplished consultant, and researcher, she is the first woman and first person of color to be appointed dean in Wharton’s 141-year history. As such she has paved the way for women in leadership both in education and corporate America.
James has been instrumental in developing course material in crisis leadership and women’s leadership and in leading programs for executive audiences in these areas. She earned her B.A from Pomona College and her PhD from the University of Michigan. James serves on the boards of Morgan Stanley, Momentive and the Philadelphia Orchestra. She is coauthor, with Lynn Perry Wooten, of The Prepared Leader: Emerge from Any Crisis More Resilient Than Before.
Lynn Perry Wooten, a seasoned academic and an expert on organizational development and transformation, is the ninth president of Simmons University and the first African American to lead the institution. Before coming to Simmons, she served as the David J. Nolan Dean and Professor of Management and Organizations at the Dyson School of Applied Economics and Management. Prior to that, she served on the faculty of the University of Michigan Ross School of Business for nearly 20 years.
Specializing in crisis leadership, diversity and inclusion, and positive leadership, Wooten is an innovative leader, presenter, and prolific author. Wooten holds a bachelor’s degree from North Carolina A&T State University, where she was valedictorian; an MBA from Duke University’s Fuqua School of Business; and a doctorate from the University of Michigan. A resident of Brookline, Massachusetts, Wooten is actively involved in the Boston philanthropic and civic community. She is the coauthor, with Erika H. James, of The Prepared Leader: Emerge from Any Crisis More Resilient Than Before.
For more research and insights from James and Wooten, visit jamesandwooten.com.
Table of Contents
Chapter 1 Prepared Leadership as Your Fourth Bottom Line 1
Chapter 2 The Five Phases of Crisis Management 17
Chapter 3 The Nine Skills of Crisis Management 27
Chapter 4 Making Decisions Under Pressure 43
Chapter 5 Building the Crisis Team 55
Chapter 6 Inheriting a Team in the Middle of Crisis 69
Chapter 7 Managing a Globalized Crisis 85
Chapter 8 Technology and Crises 99
Chapter 9 Learning and the Prepared Leader 111
Conclusion: What's Next? 127
About the Authors 147
About Wharton School Press 151
About the Wharton School 152