The profession of air traffic controller operating safely and efficiently in a context of high reliability

The aim of the research was to analyse the practical and daily dimension of the work of the air traffic control officer (ATCO). The ATCO is an operator able to handle unexpected situations within a complex operating, technological and regulatory system while maintaining a high level of reliability and safety.In particular, the work of the ATCO is characterized by two crucial elements: (1) the accurate management of time variables (air traffic management requires the air traffic controller t...