The Psychopath Factory: How Capitalism Organizes Empathy

The Psychopath Factory: How Capitalism Organizes Empathy examines how the requirements, stimuli, affects and environments of work condition our empathy. In some cases, work calls for no empathy – characters who don’t blink or flinch in the face of danger nor crack under pressure. In other cases, capitalism requires empathy in spades –charming, friendly, sensitive and listening managers, customer service agents and careers.

When workers are required to either ignore their empathy to-do a job...