The Res Book: Confessions of a Frustrated Airline Reservations Agent

In 1991 I left a fifteen-year career in the travel industry which spanned twenty years of my life. During that time I held every position imaginable in a travel agency, taught travel school to would-be travel agents, poured over maps of Africa planning safaris with extension trips to the Middle East, took calls from passengers and travel agents as an airline reservation agent, planned European vacations for passengers traveling on a charter airline and became the onsite scapegoat for the mo...