The Robert Donato Approach to Enhancing Customer Service and Cultivating Relationships

This course provides a comprehensive understanding of the Art of enhanced customer service and relationship building; what it affects, and the benefits of becoming a master relationship manager. Robert cites a number of studies that confirm the positive benefits of delivering a quality experience to clients. The course focuses on what Robert calls “the Big -8” strategies for winning over clients. Robert's strategies are bolstered by ties to quotes of public figures and professionals, educat...