The Safety Playbook: A Healthcare Leader's Guide to Building a High-Reliability Organization

Each year, more than 200,000 patients die as a result of medical errors—the third leading cause of death in the United States.

Although the numbers are staggering and the challenges great, this national healthcare crisis is solvable—and fixing it has become a personal mission for John Byrnes, MD, and Susan Teman, RN.

Byrnes and Teman have a proven track record in helping hospitals and health systems transform into high-reliability organizations that aim to deliver error-free care at an af...