The Serious Business of Small Talk: Becoming Fluent, Comfortable, and Charming

Small talk has a big impact—learn to master this most important communication skill to feel more at ease at work, parties, and events of all kinds.

Carol Fleming wants to show you that small talk is not as small as you might think. It’s the foundation of every relationship, professional and personal. It’s the sound of people reaching out to each other, searching for similarities, shared interests, goodwill, connections, and friendship. And it’s something that can be learned, even by those re...