The Swipe-Right Customer Experience: How to Attract, Engage, and Keep Customers in the Digital-First World

The Swipe-Right Customer Experience shows how the best companies have transformed the customer experience beyond offering a technology and-on and built or rebuilt their infrastructure, processes, talent, and culture around the customer experience. You will learn: How the world has changed since the global pandemic, the role of digitization, and why customer experience means everything. The secret to how top-performing companies in five different industries have rebuilt themselves around the...