The Tipping Point: An Argument for Eliminating Gratuities

Technology, restaurant design, and hospitality are enjoying renaissances—but tipping is the same as ever. Ending tipping won’t end good service, but it would elevate service delivery. Team members earning a higher steady income, and who received medical insurance, paid leave, and were offered revenue sharing—just like workers in every other retail service industry where value is recognized and rewarded—would do a better job. The Tipping Point, however, also examines arguments for why tippin...