The Truth About Trust In Business: How to Enrich the Bottom Line, Improve Retention, and Build Valuable Relationships for Success

Trust gets a lot of lip service in the business world, particularly in the current economic climate. But according to author Vanessa Hall, few of us really understand what trust in, how to build it, and how to determine if others view us and our organizations as trustworthy. And issues of trust exact high costs for us - ethically and financially.

Hall delivers a three-pronged approach to building trust based on assessment of expectations, needs, and promises. With a practical model, compell...