Read an Excerpt
Why We Are Managers
Manager. Management. Boss. These words conjure up lots of mental images, not all of them positive. Many of you have learned how to be a manager from bosses who treated you poorly. The sentence "I learned how to be a good manager because I had a rotten one" have been repeated to me very many times. In fact, poor managers can teach you how to be a good manager. I have personally experienced poor managers who have helped me define the type of manager I want to be and hope I am.
I like to watch people succeed. Often I groom young, idealistic college graduates-I give them the freedom to do their job, and sometimes they learn about accountability the hard way. Coaching young managers through their first review and disciplinary action letter they write for a nonperforming employee or their first firing is a management lesson they will use forever.