The Value Engine: A Complete Guide to Customer Success

Customer Success has become one of the most critical roles in modern business - yet many Customer Success Managers are still expected to figure it out as they go. The Value Engine is a practical, experience-driven guide designed to help both aspiring and seasoned CSMs build stronger customer relationships, prevent churn, and demonstrate real business value.

Written by a veteran Customer Success leader with more than a decade of hands-on experience, this book moves beyond theory and buzzwords...