The Value in Working with Needy Populations

The COVID-19 pandemic has transformed the way we communicate and work in all walks of life, including case management. Case managers must follow the guidelines, procedures, and policies in place to continue to provide first-rate services to individuals, particularly underserved communities. This is especially important for case managers serving vulnerable populations such as those receiving Temporary Assistance for Needy Families (TANF) benefits. In a comprehensive, well-researched article,...