This Is Service Design Doing: Applying Service Design Thinking in the Real World

This book is the premier guide to the practice of service design in the world. It is needed by everyone who wants all processes in the company to be focused on the needs of the client. In it you will find a detailed description of the main stages, methods and tools of service design. The book was created by dozens of professionals from different countries who shared their experience and worked in accordance with the basic rules of service design, that is, they improved the text of the book ...