Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience.
Move from theory to practice and build sustainable business success.
Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience.
Move from theory to practice and build sustainable business success.

This Is Service Design Doing: Applying Service Design Thinking in the Real World
567
This Is Service Design Doing: Applying Service Design Thinking in the Real World
567Product Details
ISBN-13: | 9781491927182 |
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Publisher: | O'Reilly Media, Incorporated |
Publication date: | 02/06/2018 |
Pages: | 567 |
Sales rank: | 613,031 |
Product dimensions: | 7.30(w) x 9.10(h) x 1.00(d) |