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Transforming Leadership, Improving the Patient Experience: Communication Strategies for Driving Patient Satisfaction

By Alan T. Belasen, Ph.D., Barry Eisenberg, Ph.D., Jill Borgos, Ph.D.
Hardcover
$200.00
By Alan T. Belasen, Ph.D., Barry Eisenberg, Ph.D., Jill Borgos, Ph.D.
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This book focuses on the patient experience as a leadership strategy. It explores the relationships between coordinated care, expert leadership, provider-patient communications, and the patient experience. When clinical and nonclinical staff collaborate effectively, healthcare teams can improve patient outcomes, prevent medical errors, improve efficiency, and increase patient satisfaction.

Surprisingly, however, healthcare leaders tend to prioritize specific metrics to improve hospital perf...

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